Is IT fueling the rat race?

Is IT fueling the rat race? Is the idea of ‘personal touch’ in service a thing of the past? I believe the majority of people would opt for a world without personal interaction, enabling the ultimate form of efficiency, but at what cost?

I left school with A-levels in Spanish, French, Art and English Literature. My education was far from vocational. Purely by chance I ended up working for IBM and found myself in the IT industry. The technology itself, I have come to learn, the significance of business impact of it, has become a fascination. From the simple, to the extraordinary. Christmas shopping on-line, with products shipping from Thailand to the US, to supercomputing developing cures to cancer. I often question what the future holds, we seem to be eliminating jobs everywhere based on the fact of cost and efficiency. From a business perspective, it makes perfect sense, but where are the limits?